Stamping at the counter
Redeem a reward
Once a customer's stamp card is full, Treuly unlocks the reward automatically. Redemption happens with the same scan at the counter.
When a customer’s card is full, your team doesn’t need to set anything up for the redemption. Treuly recognizes it automatically during the same scan you’d do anyway at the counter.
How redemption works
- Scan your customer’s wallet pass with the iPhone camera in the Treuly app, just like always. It’s the same motion as giving a stamp.
- If the card is full, Treuly recognizes it automatically and unlocks the reward.
- Redemption happens right there with that same scan. No extra device, no till system needed. The scan at the counter is all it takes.
Good to know
- Just like with stamping, only your team can trigger a redemption, and only by scanning. Your customer can’t unlock the reward on their own.
- If your customer would rather not use the reward right away, maybe they’re short on time, or they’d rather save it for their next visit, you can undo the redemption in the app. The reward just stays unlocked until it’s actually used.
- Every redemption is logged with a timestamp in your app, exactly like every stamp.
For how stamping itself works, see Stamp a customer’s card. If your team scans one stamp too many by accident, Undo a stamp walks you through fixing it, just as simple as the redemption itself.